Help
Support
Date Pilot is built and supported directly by the developer behind the app — not a ticket queue. Send an email and you’ll get a clear answer.
Response time
Within 24 hours
Weekdays (Mon–Fri), Canada time
Install help
Theme Editor → Cart
Add the Date Pilot app block to your cart page template
Before you email
Including these details helps us fix issues faster:
- Your Shopify store URL (for example,
your-store.myshopify.com) - A short description of what you expected vs. what happened
- Screenshots or screen recording if the widget or admin UI looks wrong
- Your theme name (Dawn, Prestige, etc.) if the issue is on the storefront
- Whether the Date Pilot block is added on the cart page template
Common topics we help with
- Installing the app block on your cart page
- Lead times, blackout dates, time slots, and capacity limits
- Store pickup locations and delivery modes
- Orders not appearing in the dashboard
- Billing, plan upgrades, and Pro features
- Email notifications (merchant and customer)